Orders are prepared for shipping once payment has been confirmed. The times below are estimates and can change for reasons outside our control, such as customs delays.

Shipping times

Oil paintings on canvas

Outside Europe, delivery takes about four weeks. Each painting travels in a custom wooden crate, which can add a few days to the process.

Drawings and similar works

Outside Europe, delivery takes about two weeks. These works are packed with the same care, but their packaging is simpler than that of paintings.

Digital works

Digital works are delivered by email and do not depend on shipping times. Once payment is confirmed, you will receive a link to download the file.

Shipping within Europe

Within Europe, delivery takes about one week less: around three weeks for oil paintings on canvas and around one week for drawings and similar works.

Order tracking

When your order ships, you will receive an email with a tracking number and instructions for following the package until it arrives.

Shipping methods

We work with established carriers. The method used for each order depends on the destination, the size and weight of the work and the services available.

Customs and import duties

International orders may be subject to customs duties, taxes and fees set by the destination country. These charges are paid by the customer and depend on the customs rules of each country. We recommend checking them before ordering to avoid unexpected costs or delays.

Combined orders

If you place several orders within a short period, we will try to ship them together whenever possible.

Contact

For any question about shipping, write to hi@jacocasstillo.com.

Changes to this policy

This shipping policy may change without notice. The version published on this page is the one in force.