We strive to process and ship orders as quickly as possible. Once your order is confirmed and payment is received, our team will begin preparing your artwork for shipment. Please note that the shipping times mentioned below are approximate and may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.

Shipping Times

  1. Oil Paintings on Canvas:
  • Customers outside Europe: The estimated shipping time is approximately 4 weeks. We use custom wooden boxes to ensure the safe transport of your artwork, which may slightly extend the shipping time. Rest assured, we prioritize the safety and integrity of your purchase during transit.
  1. Drawings and Similar Items:
  • Customers outside Europe: The estimated shipping time is approximately 2 weeks. Although we handle these items with the same care, the packaging requirements are less complex than those for oil paintings on canvas, resulting in a faster shipping process.
  1. Digital Artworks:
  • Digital artworks are delivered electronically and will be available for download once payment is confirmed. You will receive an email with a link to download your digital artwork. This process is instant and not subject to physical shipping times, ensuring a quick and efficient delivery.
  1. Shipping within Europe:
  • Customers within Europe: Shipping times are reduced by approximately 1 week compared to the times mentioned above. Oil paintings on canvas may take around 3 weeks to arrive, while drawings and similar items may arrive in approximately 1 week.

Order Tracking

We understand the importance of being able to track your order. Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package, allowing you to monitor the progress of your artwork throughout the shipping process.

Shipping Methods

We use reliable and reputable carriers to ensure the safe and timely delivery of your artwork. The specific shipping method for your order will be determined based on factors such as your location, the size and weight of the items, and the availability of the shipping service.

International Customs and Duties

Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary according to your country’s specific customs regulations. We recommend that you familiarize yourself with the applicable customs policies in your location to avoid unexpected costs or delays.

Order Consolidation

If you place multiple orders within a short period, we will do our best to consolidate them and ship them together whenever possible. This helps optimize the shipping process and minimize potential delays or inconveniences.

We appreciate your understanding and cooperation with our shipping policy. If you have any further questions or concerns regarding shipping, please do not hesitate to contact our customer service team at jaco@casstillo.com. We are here to help and ensure your artwork arrives in perfect condition and in a timely manner.

Note

This shipping policy is subject to change without notice. Please refer to the latest version available on our website for the most up-to-date information.